Who we are
Nazeil LLC ("Nazeil", "we") operates the Nazeil mobile app and the website at nazeil.com. Nazeil is an AI real estate agent for Egypt: you describe what you are looking for, it finds listings for sale, for rent or for short stays, and it books and confirms viewings.
We are the data controller for the personal data described here. You can reach us at hello@nazeil.com.
What this policy covers
It covers the Nazeil app on iOS and Android and the nazeil.com website. It does not cover third-party sites you reach through a link, such as an external listing site or an app store; those have their own policies.
The website sets no tracking cookies and shows no cookie banner. The only cookies or local storage it uses are the ones the browser needs to load the page.
What we collect
Account details. Your name, the email address you add, your phone number, a profile image if a sign-in provider supplies one, and your language.
Sign-in. When you sign in with your phone, we send a one-time code through our delivery partner over WhatsApp, Telegram or SMS, and we keep a record of the attempt (the number, the channel, timestamps and the IP address) to prevent abuse. When you sign in with Google or Apple, we receive the identity token and basic profile that you agree to share on their consent screen.
Sessions. Each signed-in device holds a session token. We record the IP address and the device description for each session so you can recognise them and so we can detect misuse.
Conversations. Messages you send to the assistant and the replies it gives, including which listings it showed you. This lets you pick up where you left off and lets us find what you asked for.
Voice. If you use the microphone, the recording is sent for transcription and the text is placed in the message box for you to review. The audio is not stored after transcription.
Viewings. The listing, the slot you chose, the phone number we should call, any notes you add and, if you cancel, the reason.
Saved listings. The listings you mark as favourites.
Seller applications. If you apply to list with Nazeil: your full name, phone number, email address, company name if any, and a photo of your national ID so our team can verify you.
Usage. A daily count of assistant messages per account, used to apply the fair-use limit.
Website logs. Standard server logs (IP address, requested page, browser description, timestamp) kept briefly for security and reliability.
Why we use it
- To run the service: find listings that match what you ask for, save your favourites, and book, confirm and manage viewings.
- To contact you about a viewing you requested, by phone call or message.
- To verify sellers before their listings are published.
- To keep the service safe: rate limits, abuse detection and account security.
- To improve what the assistant finds, using how people ask and what they choose.
- To meet legal obligations and to handle disputes.
We rely on the contract with you (providing the service you asked for), our legitimate interest in running a safe and useful service, and, for sending you a one-time code, your request to sign in. Where the law requires consent, we ask for it in the app.
How the assistant processes your messages
Nazeil uses large language models from OpenAI to understand what you ask, search listings, write replies and transcribe voice clips. Your messages, the listings shown to you and your voice recordings are sent to OpenAI for that purpose under a data processing agreement. OpenAI does not use API data to train its models.
The assistant does not make decisions with legal or similarly significant effect about you. Viewings are confirmed by people, and seller applications are reviewed by people.
Where your data lives
Accounts, conversations, viewings and applications are stored on servers and a database in Frankfurt, Germany. Some providers above process data in the United States. Transfers are covered by contracts that require the same level of protection as this policy.
How long we keep it
- Account data, conversations, favourites and viewings: for as long as your account exists.
- Sessions: until they expire or you sign out.
- Sign-in code records: 90 days.
- National ID images: until the application is reviewed, then for 30 days in case of a query, then deleted.
- Voice recordings: not stored.
- Server logs: 30 days.
When you delete your account, everything tied to it is removed at once, except records we must keep by law (for example, a viewing that became a dispute) and anonymised statistics that no longer identify you.
Your rights
Under Egypt’s Personal Data Protection Law (Law No. 151 of 2020) and, where it applies, other data protection law, you can:
- ask what data we hold about you and receive a copy,
- correct data that is wrong or incomplete,
- delete your account and its data,
- object to a use of your data or ask us to restrict it,
- withdraw consent where a use relies on it,
- complain to the data protection authority in your country.
Write to hello@nazeil.com from the address on your account. We reply within 30 days. Name and email can be changed in the app under Profile.
Deleting your account
In the app, open Profile, choose Delete account and confirm. Deletion is immediate: your account, conversations, favourites, viewings and any seller application are removed, and you are signed out on every device.
If you cannot open the app, email hello@nazeil.com from the address on your account, or from the phone number on it if you have no email, and we will delete it for you.
Security
Data travels over TLS. Session tokens are stored in the secure storage of your device. ID documents are kept in a private bucket and are opened only by the team member reviewing the application, through a link that expires. Access to production systems is limited to the people who run them.
No system is perfectly secure. If a breach affects you, we will tell you and the relevant authority as the law requires.
Children
Nazeil is for adults. You must be at least 18 to use it. We do not knowingly collect data from anyone younger; if you believe we have, contact us and we will delete it.
Analytics, advertising and cookies
The app contains no advertising SDK, no analytics SDK and no crash reporting SDK. The website uses no analytics and sets no tracking cookies. The only statistics we keep come from our own database, such as how many viewings were booked in a month.
Changes to this policy
If we change this policy in a way that matters, we will show a notice in the app or email you before the change takes effect. The date at the top is the date the current version took effect.
Contact
Nazeil LLC. Email: hello@nazeil.com.